Smarter Quality Management with Katoen Natie’s Cloud-Based QMS
Quality is non-negotiable. From safety protocols to customer satisfaction, consistent and transparent quality processes are essential for operational excellence. That’s why at Katoen Natie, we’ve developed a cloud-based Quality Management System (QMS) that helps us — and our customers — maintain high standards, resolve issues efficiently, and continuously improve performance.
Why Use a Digital QMS?
Our QMS acts as a central hub for all things related to quality. It’s more than just a tool — it’s a structured way of working that brings clarity, accountability, and speed to quality-related workflows. Here’s how it supports daily operations:
- Accessible Anytime, Anywhere: As a cloud-based platform, our QMS can be accessed from any device, making it easy to stay connected across sites and teams.
- Task & Flow Automation: Built-in flow management tools streamline processes with automated tasks, notifications, and easy collaboration between teams.
- Standardized Forms: Templates and structured forms ensure consistency across sites, improving data quality and simplifying reporting.
- Centralized Communication: All communication related to a quality flow is logged in one place, reducing mail traffic and improving traceability.
- Clear Ownership: Each task is assigned to a named user with a unique login, ensuring follow-up and full accountability.
Core Quality Flows: Managing Issues Proactively
Our QMS includes several pre-defined workflows that help track, resolve, and learn from quality-related issues:
- Complaint Flow: Gives customers a direct channel to report outbound issues to our operations team.
- Non-Conformity Flow: Flags discrepancies found during inbound checks, which are communicated clearly back to the customer.
- CAPA Flow: Supports corrective and preventive actions to fix recurring problems and improve overall process stability.
- Transport Claims Flow: Handles transport-related complaints and coordinates follow-up between admin, carrier, and finance departments.
Audit and Safety Flows: Keeping Standards High
We’ve also built specialized flows to support audits and on-site safety management:
- Monthly HSEQ Audits: Digital audits linked to reporting dashboards provide an easy way to monitor trends and spot gaps.
- Dangerous Situations Flow: Enables teams to report and resolve safety hazards before they become incidents.
- Battery Room Audits: Regular checks ensure safe and compliant operation in battery storage areas.
Additional Features for Tailored Quality Control
Because not every situation fits neatly into a standard workflow, our QMS includes additional features that offer flexibility where it’s needed most. The Business Request Flow allows teams to manage special customer requests in a structured and traceable manner, ensuring nothing falls through the cracks. Meanwhile, the Closing Tour feature enables end-of-shift checks by scanning QR codes at designated locations, allowing teams to log results directly into the system. This not only enhances visibility but also strengthens on-site security and compliance.
Quality at the Core of Operations
At Katoen Natie, we see quality not as a separate task, but as something built into every aspect of our operations. Our cloud-based QMS supports that mindset by offering an integrated, user-friendly platform that ensures consistency, transparency, and accountability.
Whether it’s resolving non-conformities, handling complaints, or improving safety through audits, our QMS helps us stay aligned with customer expectations and regulatory standards — while also giving teams the tools they need to act quickly and effectively.
Speak with an expert today to discover how our approach to quality management can support your operations.